Privacy Policy

Effective Date: October 29, 2025 · Last Updated: October 29, 2025

1. Introduction

s4 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our security software and services.

2. Information We Collect

2.1 Information You Provide

License Information: Email address, name (optional), and payment information (processed by Stripe)
Support Requests: Email address, device information, and issue descriptions when you contact support

2.2 Automatically Collected Information

Device Fingerprint: Hardware identifiers used solely for license validation and preventing abuse
Platform Information: Operating system type and version for license compatibility
License Activity: Activation timestamps, validation requests, and device count
App Version: Software version number for update compatibility

2.3 Information We Do NOT Collect

Your browsing history or web traffic
Personal files or documents on your device
Location data or GPS coordinates
VPN traffic or connection logs
Search queries or online activities

3. How We Use Your Information

License Management: Validate licenses, enforce device limits, and prevent unauthorized use
Service Delivery: Provide software updates, security patches, and feature improvements
Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance
Payment Processing: Process purchases through Stripe (we never store credit card information)
Legal Compliance: Comply with applicable laws and enforce our Terms of Service

4. Data Storage and Security

Encryption: All data transmitted to our servers uses TLS 1.2+ encryption
Database Security: License data stored in encrypted PostgreSQL database with restricted access
Access Control: Only authorized personnel can access customer data
Data Retention: License information retained for the duration of your subscription plus 2 years for legal compliance

5. Third-Party Services

We use the following third-party services:

Stripe: Payment processing (subject to Stripe's Privacy Policy)
Email Provider: License delivery and support communications

We do not sell, rent, or share your personal information with third parties for marketing purposes.

6. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and associated data
Export: Receive your data in a portable format
Opt-Out: Unsubscribe from marketing emails (support emails still sent)

To exercise these rights, contact us at [email protected]

7. Children's Privacy

s4 is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

8. International Users

Your information may be transferred to and processed in countries other than your country of residence. By using s4, you consent to such transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or concerns:

Email: [email protected]
Website: https://s4.software

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