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Refund Policy

Effective Date: October 29, 2025 | Last Updated: October 29, 2025

💰 100% Money-Back Guarantee

Try s4™ Security Suite risk-free! If you're not completely satisfied, we'll refund your purchase—no questions asked.

Refund Eligibility

✅ Eligible for Full Refund

Monthly/Annual Subscriptions: Within 14 days of purchase
Lifetime Licenses: Within 30 days of purchase
First-time purchases: Full refund guaranteed
Technical issues: If software doesn't work on your platform
Accidental purchases: Within 48 hours

❌ Not Eligible for Refund

Requests after refund window (14/30 days)
Repeated refund requests (abuse prevention)
Licenses suspended for ToS violations
Renewals (must cancel before renewal date)
Third-party marketplace purchases (contact marketplace)
Trial licenses (free, no refund needed)

Refund Timeline by License Type

📅 Monthly Subscription

Refund Window: 14 days from purchase date

Processing Time: 5-7 business days

Cancellation: Can cancel anytime to stop future billing

📅 Annual Subscription

Refund Window: 14 days from purchase date

Processing Time: 5-7 business days

Pro-rated Refunds: Not available after 14 days

📅 Lifetime License

Refund Window: 30 days from purchase date

Processing Time: 7-10 business days

Extended Window: Due to one-time payment nature

How to Request a Refund

Method 1: Customer Portal (Fastest)

Log in to your account at auth.s4.software
Navigate to "Billing" → "Request Refund"
Select reason (optional) and submit
Receive confirmation email immediately
Refund processed within 5-7 business days

Request Refund via Portal

Method 2: Email Support

Email: [email protected]

Include:

License key or order number
Email address used for purchase
Reason for refund (optional)
Payment method used

Response Time: Within 24 hours

Refund Processing

Processing Timeline

Request Review: 1-2 business days
Refund Initiation: 1-3 business days
Bank Processing: 3-5 business days
Total Time: 5-10 business days on average

Refund Methods

Refunds are issued to the original payment method:

Credit/Debit Card: Refund to same card
PayPal: Refund to PayPal account
Crypto: Refund to original wallet (minus gas fees)
Bank Transfer: Same bank account

Note: International transactions may take longer due to bank processing times. Currency conversion rates may vary from original purchase.

Cancellation vs. Refund

🚫 Cancellation (Stop Future Billing)

Stops auto-renewal for next billing cycle
Keep access until current period ends
No refund for current period
Can cancel anytime via portal

💰 Refund (Get Money Back)

Return payment for current period
Must be within refund window
License deactivated immediately
Lose access to software

Special Circumstances

Technical Issues

If the software doesn't work on your platform despite meeting system requirements, contact [email protected] first. We'll work to resolve issues before processing a refund. Extended refund window available for technical problems.

Pricing Errors

If you were charged incorrectly due to a pricing error, contact us immediately. We'll refund the difference or full amount if requested, regardless of refund window.

Account Suspension

Accounts suspended for violating Terms of Service are not eligible for refunds. Security violations, license sharing, or illegal activity forfeit refund rights.

Upgrade/Downgrade

Upgrade: Pay difference, no refund needed
Downgrade: Pro-rated credit applied to next billing cycle

Refund Abuse Prevention

To ensure fairness for all customers, we monitor for refund abuse:

Multiple refund requests from same user may be denied
Pattern of trial-refund cycles results in permanent ban
Fraudulent claims will be reported to authorities

We reserve the right to deny refunds if abuse is suspected.

Trial Period Alternative

🎁 Try Before You Buy

Not sure if s4™ is right for you? Start with our 5-day free trial—full features, no credit card required. Download from download.s4.software

FAQs

Q: Can I get a refund after the 14/30 day window?

Generally no, but contact support for exceptional circumstances. We review each case individually.

Q: What happens to my data after refund?

Your license is deactivated immediately. Local settings remain on your device but software stops working. Server-side data deleted per Privacy Policy.

Q: Can I reactivate after a refund?

Yes, you can purchase again anytime. However, repeated refund patterns may result in denial.

Q: Do you offer pro-rated refunds?

No, only full refunds within the specified window. Cancel to stop future charges.

Q: I purchased through app store—how do I refund?

Contact Apple App Store, Google Play, or Microsoft Store directly. We cannot process refunds for marketplace purchases.

Contact Refund Support

Refunds Team
Email: [email protected]
Portal: auth.s4.software
Response Time: Within 24 hours
Support Hours: 24/7 automated, 9am-5pm ET for human support

This refund policy is part of our Terms of Service. We reserve the right to modify this policy with notice.
s4™ Corporation · Last Updated: October 29, 2025

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